Refund policy
Refund policy
Return & Refund Policy
At ELYVRA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To start a return, please contact our support team with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original method of payment within a few business days.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you receive a damaged or incorrect item, please contact us and we will arrange a replacement.
Order Cancellation
Orders can be canceled within 12 hours of purchase. After this time, the order may already be processed or shipped and cannot be canceled.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us at: